Last Updated: September 24, 2026
At CraftsElegance.com, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.
1. Order Processing
Orders are generally processed after the order has been successfully received and confirmed.
Processing times may vary depending on:
Product availability
Order volume
Product type
Customization requirements, where applicable
Weekends and public holidays
We will make reasonable efforts to process orders within the timeframe communicated during the checkout process or in your order confirmation.
2. Shipping Methods
Available shipping methods and estimated delivery times may be displayed during checkout or communicated with your order.
Shipping options may vary depending on:
Delivery destination
Product availability
Package size and weight
Shipping carrier
Other logistical considerations
3. Estimated Delivery Times
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery may take longer due to circumstances outside our reasonable control, including:
Carrier delays
Severe weather
Public holidays
Customs processing
Transportation disruptions
Incorrect or incomplete delivery information
Unexpected logistical issues
4. Shipping Charges
Applicable shipping charges will be displayed during the ordering or checkout process, where applicable.
Shipping costs may vary depending on the destination, shipping method, order size, or other factors.
Any applicable taxes, customs duties, or import charges may be the responsibility of the customer where required by the destination country.
5. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check your:
Name
Street address
Apartment or unit number
City
Postal code
Country
Contact information
CraftsElegance.com is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
6. International Shipping
Where international shipping is available, orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Such charges are generally the responsibility of the recipient unless otherwise stated at checkout.
Customs processing may also cause delays beyond the estimated delivery timeframe.
7. Tracking Information
Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking updates are provided by the applicable shipping carrier and may take some time to appear after shipment.
8. Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at [email protected].
We may request information such as your order number and delivery address so that we can review the shipment.
While we will make reasonable efforts to assist with delayed shipments, delivery times may be affected by circumstances outside our control.
9. Lost or Missing Packages
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified in your order.
If the package remains missing, contact us at [email protected] so we can review the situation and determine the appropriate next steps.
10. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and its contents where possible.
Contact us promptly at [email protected] with your order details and photographs of the damage.
We will review the issue and provide an appropriate resolution in accordance with our Returns and Refunds Policy and applicable law.
11. Incorrect or Missing Items
If you receive an incorrect or incomplete order, please contact us as soon as reasonably possible.
Please provide:
Order number
Description of the issue
Details of the product received or missing
Photographs where applicable
We will review the order and determine the appropriate resolution.
12. Refused or Undeliverable Packages
If a package is returned to us because it was refused, the address was incorrect, or delivery could not be completed, we may contact you regarding the available options.
Additional shipping costs may apply when a package needs to be reshipped, subject to applicable law and the circumstances of the order.
13. Changes to Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, business practices, or legal requirements.
Any changes will be posted on this page with an updated Last Updated date.
14. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Website: CraftsElegance.com
Email: [email protected]
© 2026 CraftsElegance.com. All rights reserved.